You have up to 14 days to decide if you'd like to keep your item(s) or return for an exchange or full refund as long as the item(s) is in an unworn condition and able to be re-sold. Simply return the item(s) to us along with the completed returns form which can be found on the back of your delivery note to
EQVVS Returns Department,
280 High Street,
View our full returns policy here.
We have a variety of delivery options including Next Working Day and international delivery. View our full list of delivery locations here.
Yes, our in store collection option is free of charge. If you are local to our Lincoln EQVVS stores select our Free Collect From Store delivery option at the checkout. Please note that Lincoln store collection is within 24 hours Monday - Sunday. You will be required to show your order confirmation and 2 valid forms of ID on collection.
Once we receive your return, please allow up to 7 working days for your refund to process. If after 7 days your refund has not appeared in your account and we have not contacted you please get in touch stating your order number and returned item(s). View our full Returns Policy here.
If you would like to exchange your item(s) for a different size simply check the New Size box on your Returns Note and enter the new size.
If you would like to exchange your item (s) for an alternative product fill out the new product form on your Returns Note with the new product name, brand, size and item price. View our full Returns Policy here.
If you wish to cancel your order once placed, please let us know as soon as possible and no later than 15 minutes after your original order has been placed. Contact our customer service team on 01522 304241 with your order reference.
As we try to process and dispatch your orders as quickly as possible we cannot guarantee that your order can be cancelled. If your order has already been processed your order will be delivered to you as per your confirmation and you will need to go through our returns procedure to send your item(s) back to us for a refund.
As we try to process and dispatch your orders as quickly as possible we cannot amend your order once placed. Unless cancelled and another order is placed, it will be delivered to you as per your confirmation and you will need to go through our returns procedure to send your item(s) back to us.
Due to our strict security procedures, we are unable to amend your delivery address once your order has been placed. Instead, if you would like your items delivered to a new address your current order will need to be cancelled and a new order placed with the correct address. As we try to process and dispatch your orders as quickly as possible we cannot guarantee that your order can be cancelled. If your order has already been processed your order will be delivered to you as per your confirmation.
Unsure which size is suitable for you? All items on our site have a size guide dependant on brand and fit. If you're still unsure get in touch with our friendly Customer Service team here either through our customer service telephone number or live chat facility.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have 14 calendar days to cancel the contract for your order with us and we will provide a full refund for the products you have purchased and the standard delivery charge. Please note this only applies to the return of full orders and if a premium/express delivery service is used, you will only be entitled to a refund of our standard delivery charge. If you wish to cancel your order under the Consumer Contracts Regulations 2013, simply fill in a cancellation form here.